IMEX Frankfurt help and support

Quickly find the answers you need with our guides and FAQs, including accessibility details.

Exhibitor guides and help

Are you exhibiting or intending to exhibit at IMEX Frankfurt? Here’s all the information you need to maximize your IMEXperience.

Join one of our webinars to learn all about the IMEX system. We will also cover everything you need to know before you go. Additionally, you can watch our on-demand videos, delve into our guides, and check important dates and information.

Open exhibitor guides

Intermediary guides and help

Discover the role of being an intermediary, covering duties, timelines, logistics, available options, and how to apply.

Learn how to manage group leaders, set up group appointments, and take care of other related responsibilities. Explore our reimbursement policies, reimbursement limits, exceptions, claim submissions for travel costs, and the payment procedure.

Open intermediary guides

Hosted buyer guides and help

Learn about the expenses we will cover for hosted buyers. This includes limits on reimbursements. It also outlines what the policy does not cover and explains how you can submit your travel claim.

Learn details on flights, accommodation, driving/parking, additional costs, transfers, and visas. Explore essential information, important dates, and review our terms and commitments as a hosted buyer.

Open hosted buyer guides

Require further assistance?

We are here to assist you with any questions you may have. Our dedicated team is always ready to answer your questions.

We make sure you get the information and support you need. Reach out to us and we'll get back to you.

Frequently asked questions

Looking for answers to your IMEX-related questions? We've got you covered. Our comprehensive FAQ section provides detailed information for exhibitors, hosted buyers, intermediaries, and attendees, ensuring you have all the insights you need to make the most of your experience at our event.

Check our FAQs

Accessibility information

IMEX is committed to an inclusive and accessible experience for all participants. Whether you need wheelchair access details, transportation guidance, or sensory information, we're here to help. Find everything you need by exploring our accessibility page.

View our accessibility page